Shipping & Exchange Policy
We guarantee to exchange any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by Registered post or Professional Courier services within 14 days of receipt. purchases can only be returned by Registered post and local courier companies. You are required to return unwanted orders at your own cost. We are sorry for any inconvenience this may cause you.
INFINITE will accept , items are in resell able new condition, unworn, unaltered and free of damage by the customer. In the interests of hygiene we do not offer exchange on , Night shorts underwear or swimwear if the hygiene seal has been removed, or pierced jewelry or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the INFINITE tags intact and with the dispatch note you received enclosed.
You can return an items within 14 days of receipt. Delivery charges applicable for
Exchange. (Pickup & Reattempt Delivery)
The Exchange will be processed once your goods are received into our warehouse. Online Exchanges are not available for sale , discounted and Promotional Items.
If you are not Happy with our products. Don’t hesitate. we have refund policy.
We will refund the value of your returned item(s) excluding the delivery fees within 14 days after receiving your return as below:
Card: If you have paid by card, we will refund the balance to the card originally used.
Cash on delivery: our team will contact you and we will refund the balance directly to your bank account. Please note, even if the courier accepted card or other non-cash payment on delivery, we will still refund the balance to your bank account.
Need help?
Contact us at online@infiniteclub.lk for questions related to refunds and returns.